The Optimum Support Model for Modern Enterprise Applications
Verdant takes a holistic approach to supporting your enterprise applications. Our Technologists are senior IT professionals with interdisciplinary skill sets based on the applications they support. We take the entire application technology stack into account when troubleshooting an issue or architecting a solution. This holistic approach removes communication bottlenecks, accelerates issue resolution, and helps assure our clients enterprise applications are high performance, stable and secure.
Modern enterprise applications are comprised of a disparate group of technologies that each provide a particular service. With the acquisitions and consolidations rampant in the modern software industry, enterprise applications are built with components developed by many different companies and brought together under the banner of a single provider. It takes an understanding of OS support, hardware, storage, databases, web servers and application logic to support an enterprise application. These roles are typically split into individual teams of highly compensated employees.
This traditional support model is at a distinct disadvantage in this new landscape, as single discipline technicians each look at one aspect of a problem but not the whole. These “silos” of responsibility often end up creating jurisdictional battles where each group races to demonstrate the problem is not in their area while the business users are forced to wait for a resolution.
Our holistic application support model breaks down these walls and delivers end-to-end application support. This allows a user to raise an issue with a single point of contact and expect that they can get a prompt resolution without following up with multiple technicians and being transferred from place to place while the support team tries to locate which component of the application is the root cause of the issue. Accelerated resolution of issues allows your staff to spend more time using applications to drive your business, and less time fighting with them.