We Speak Your Language

Every support request starts with communication.  When relying on a vendor to support a mission critical application, it is vital that your business needs are clearly understood and translated into technology solutions.  A simple miscommunication can seriously impact your business, resulting in missed project deadlines, impact to revenue generating activities and even loss of critical data.

Our Technologists communicate fluently in English. We pride ourselves in producing clear and well-realized documentation of your systems, processes, issues and resolutions.  When you call Verdant for support, you will never be put in a queue to talk to an offshore call center representative.  You will always have access to an experienced Technologist that communicates effectively and personally takes ownership of your issue.

Our processes and systems are all designed with an emphasis on clear and effective communication between our technical staff and our customers.  Your private client portal will give you centralized access to all of your open issues, including projects, support tickets and documentation in your private knowledge base.  Each client’s customized communication plan and formalized rules of engagement ensure that each client will be contacted at the appropriate time and through the right channel, ensuring that nothing “falls through the cracks”.

Please also see our overview of our knowledge retention services.